FREQUENTLY ASKED QUESTIONS

Where are you located, I can’t find your address?

Nerds 2 You is a service that comes to you for all services. There is no retail location for clients to go to, all services are performed by appointment only at your location.

What forms of payment do you accept?

Cash, Interac Debit, Visa and Mastercard are accepted for your convenience.

What is the best way to contact you?

Telephone is the best way to get prompt immediate service, you can also fill in the convenient web form or email.

Why do you need my email address?

Your email address is required so you can be sent updates about your upcoming appointments and parts orders, as well as to be able to send you a receipt at the end of your service call.

What information do you need when I contact you?

A description of the issue you are having and the type of device (desktop or laptop, Windows or Apple PC) Having the model make and model of your computer is required if parts may be necessary for the repair such as laptop screen replacements or laptop fan replacement etc.

Where can I find the make and model of my computer.?

All brand name computers have a sticker from the manufacturer that list the model number and usually also the serial number. Desktop computers generally have a sticker on the sides or back. Look for words like model or product. Laptop computers have a sticker on the bottom from the manufacturer, on some models such as HP the information may be located under the battery. NOTE: The Microsoft Windows product key is unique to your computer and is not helpful in determining information about your specific computer.

Viruses sound bad. What are they?

Viruses are programs on your computer that destroy files or wreak havoc on your system. If you're computer's running slow or not responding properly, it could be a virus. Usually, viruses replicate and stop any threats to themselves. That means the first thing most viruses do is disable your anti-virus software. It may seem like your anti-virus software is monitoring your system properly, but if you're infected, you're probably allowing further infestation. You might have viruses on your system right now and not even realize it. (Kinda scary, isn't it?) Most viruses get into your system through e-mail or from downloading files from unreliable sources. All computer viruses are man-made.