Don’t Fall for the “Microsoft” Phone Scam: A Guide to Staying Safe

At Nerds2You, we frequently get calls from clients in a panic because they fell for a common tech support scam. This scam isn't just a nuisance—it can cost you hundreds of dollars and compromise your credit card or personal identity.

What is a Phishing Scam?

Think of phishing like a fisherman throwing a hook into a lake. The scammer "throws" a scam out to thousands of people, waiting for someone to bite. Once you engage, they "reel you in" and begin their high-pressure tactics.

How the Tech Support Scam Works

It usually starts with a phone call. The caller is often very convincing, claiming to be from Microsoft or a "Certified Microsoft Partner."

The Scammer's Playbook:

• The Fear Factor: They claim they have detected "unusual activity," viruses, or slow performance on your computer.
• The Technical Trick: They ask you to click on system logs you don't understand, convincing you that normal background processes are actually "dangerous infections."
• The Payment Demand: Once they have you worried, they demand a fee (often up to $400) for a "lifetime subscription."
• Remote Access: They ask to control your computer remotely. While connected, they may steal passwords, photos, or install software that tracks your keystrokes.

Important Note: No legitimate tech company (especially Microsoft) will ever call you out of the blue to tell you something is wrong with your computer.

The Difference Between Scammers and Your ISP

There is one exception to the rule: your Internet Service Provider (ISP) like Shaw, Telus, or Bell. They may contact you if they detect unusual traffic or spam coming from your home. However, they will NOT offer to fix your computer. They will simply advise you to contact a qualified technician to resolve the issue.

Why Local Support is Safer (and Cheaper)

Most clients we visit find that even after paying a scammer $400, their computer is still infected with spyware, adware, and scareware. At Nerds2You, we provide a full, professional cleanup in person at your home or business for a fraction of what scammers charge.

Comparison: Scammers vs. Nerds2You

What to Do if You’ve Been Scammed

1. Call your bank immediately: If you gave them credit card information, cancel the transaction.
2. Shut down your computer: Disconnect it from the internet to prevent further access.
3. Call Nerds2You: We will perform a deep-scan to remove any hidden software or "backdoors" the scammers may have left behind.

Never trust a stranger who calls to "fix" your PC remotely. If you think your security has been compromised, contact Nerds2You today for a professional security audit.