Frequently Asked Questions (FAQ) Nerds 2 You Edmonton
Q: What services does Nerds 2 You Edmonton offer?
A: We offer a wide range of on-site computer services, including virus removal, laptop repair, desktop computer repair, network setup and troubleshooting, data backup and recovery, computer tune-ups, email services, and guest Wi-Fi hotspot setup.
Q: Do you offer on-site services?
A: Yes! We specialize in on-site computer services, bringing our expertise directly to your home or business in Edmonton and surrounding areas.
Q: Do you also offer in-shop repairs?
A: No, Nerds 2 You exclusively offers services at your location only.
Q: What areas do you serve?
A: We primarily serve Edmonton and the surrounding areas. Please contact us to confirm if we service your specific location.
Q: How do I schedule an appointment?
A: You can schedule an appointment by calling us at 587-772-NERD (6373) or book an appointment onilne
Q: What are your hours of operation?
A: Our hours of operation are Monday - Friday 8AM to 8 PM and Saturday 10 AM to 6 PM. We also offer flexible scheduling to accommodate your needs.
Virus Removal & Security:
Q: How do I know if my computer has a virus?
A: Signs of a virus include slow performance, pop-up ads, unusual error messages, and missing files.
Q: Can you remove all types of viruses and malware?
A: Yes, our technicians are experienced in removing all types of viruses, malware, spyware, and rootkits.
Q: Do you offer antivirus software installation?
A: Yes, we can recommend and install reliable antivirus software to protect your system.
Laptop & Desktop Repair:
Q: Do you repair all laptop and desktop brands?
A: Yes, our technicians are skilled in repairing all major laptop and desktop brands and models.
Q: What types of laptop repairs do you offer?
A: We offer a wide range of laptop repairs, including screen replacements, hardware repairs, battery replacements, and software troubleshooting.
Network & Wi-Fi:
Q: Do you set up home and business networks?
A: Yes, we offer network setup and configuration services for both homes and businesses.
Q: Can you troubleshoot Wi-Fi issues?
A: Yes, we can diagnose and resolve Wi-Fi connectivity problems, including slow speeds and dropped connections.
Q: Do you offer guest Wi-Fi hotspot setup?
A: Yes, we provide secure and reliable guest Wi-Fi hotspot setup for businesses.
Data Backup & Recovery:
Q: Why is data backup important?
A: Data backup protects your important files from hardware failure, accidental deletion, and other data loss scenarios.
Q: What data backup solutions do you offer?
A: We offer local, cloud, and hybrid backup solutions to meet your specific needs.
Computer Tune-Ups:
Q: Why should I get a computer tune-up?
A: A tune-up can improve your computer's speed, performance, and stability.
Q: What is included in a computer tune-up?
A: Our tune-up services include operating system optimization, disk cleanup, software updates, and more.
Email Services:
Q: Do you offer email setup and troubleshooting?
A: Yes, we can help with email configuration, spam filtering, and account recovery.
Q: Do you offer business email solutions?
A: Yes, we provide secure and reliable business email solutions.
Pricing & Payment:
Q: How much do your services cost?
A: Our pricing varies depending on the service. Please phone us for a quote.
Q: What payment methods do you accept?
A: We accept Cash, Interac Debit, Visa, Mastercard and American Express.
Q: Do you offer any warranties?
A: We offer warranties on certain repairs. Please ask us about our warranty policy.
Contact Us:
Q: How can I contact Nerds 2 You Edmonton?
A: You can contact us by phone at 587-772-NERD (6373), fill out the contact form, or book an appointment on our online.
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Where are you located, I can’t find your address?
Nerds 2 You is a service that goes to you for all services. There is no retail location for clients to go to, all services are performed by appointment only at your location.
What information do you need when I contact you?
A description of the issue you are having and the type of device (desktop or laptop, Windows or Apple PC) Having the model make and model of your computer is required if parts may be necessary for the repair such as laptop screen replacements or laptop fan replacement etc.
Where can I find the make and model of my computer?
All brand name computers have a sticker from the manufacturer that list the model number and usually also the serial number. Desktop computers generally have a sticker on the sides or back. Look for words like model or product. Laptop computers have a sticker on the bottom from the manufacturer, on some models such as HP the information may be located under the battery.
NOTE: The Microsoft Windows product key is unique to your computer and is not helpful in determining information about your specific computer.
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