Frequently Asked Questions
Nerds 2 You Edmonton
Answers to common questions about on-site computer repair, appointments, Wi-Fi, security, data backups, and more.
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Browse the questions below and select one to see the answer. Need help with something else? We’re happy to hear from you.
Service & Appointments
What services does Nerds 2 You provide?
We help Edmonton homes and businesses with laptop repair, desktop repair, virus and malware removal, network troubleshooting, data backups, email, and other computer services.
Do you come to my home or business?
Yes. Nerds 2 You specializes in on-site computer services at customers’ homes and workplaces in Edmonton and surrounding areas.
Do you have a walk-in repair shop?
No. We do not operate a walk-in retail repair location. Services are arranged by appointment at your location. Some specialized repairs may require a different service arrangement.
Which areas do you serve?
We primarily serve Edmonton and nearby communities. Contact us with your location so we can confirm coverage.
How do I arrange service?
Call 587-772-6373 or send us a message describing your issue. We can discuss next steps and appointment availability.
What are your business hours?
Our currently listed hours are Monday to Friday, 8:00 AM–8:00 PM, and Saturday, 10:00 AM–6:00 PM. Please contact us to confirm scheduling and availability.
What information should I provide when contacting you?
Describe what is going wrong, whether your device is a Windows PC or Mac, and its make and model. If you need a replacement part, such as a laptop screen, the exact model helps us check repair options.
Where can I find my computer model number?
Look for a manufacturer label on the bottom of a laptop or on the side or back of a desktop. You can also check system information in Windows or macOS. A Windows product key is not the same thing as a computer model number.
Computer Repair & Security
Do you work on laptops and desktop computers?
Yes. We troubleshoot many major Windows laptop and desktop brands, as well as Apple Mac computers. Repair possibilities vary by model and parts availability.
Can you replace a cracked laptop screen?
We can assess damaged laptop screens and discuss compatible replacement options. For Apple laptops, see MacBook Screen Repair. The actual repair arrangement depends on the device.
How can I tell whether my computer has a virus?
Warning signs include unexpected pop-ups, suspicious browser changes, unusual error messages, slowdowns, or unfamiliar software. These symptoms can have other causes, so an assessment is useful.
Can you remove malware and install security software?
We offer virus and malware troubleshooting and can help configure security software. Some infections or damage may require additional recovery steps, and no tool guarantees removal of every threat.
Can a computer tune-up make my PC faster?
Sometimes. Updates, startup-app reviews, troubleshooting, and compatible SSD or memory upgrades may improve performance. We first look for the cause of the slowdown.
Wi-Fi, Email & Backups
Can you set up or troubleshoot my Wi-Fi?
Yes. Our network setup and troubleshooting service covers routers, wireless coverage, mesh networks, and common connection problems.
Do you install guest Wi-Fi networks for businesses?
Yes. We help configure guest Wi-Fi and hotspot services, including network separation and supported welcome portals.
Can you help with Outlook and business email?
Yes. We provide email setup and troubleshooting, including Outlook, Microsoft 365, Google Workspace, and email syncing on supported devices.
Why should I back up my files?
A backup helps protect important photos, documents, and business files from accidental deletion, equipment failure, theft, and other problems.
What backup options can you set up?
Our data backup services include compatible external drives, cloud services, automatic schedules, and Apple Time Machine. We recommend checking that files can actually be restored.
Can you transfer my files to a new computer?
Yes. Our new computer setup and data transfer service helps move compatible files and configure accounts, software, Wi-Fi, and peripherals. Some programs need reinstalling or new licences.
Pricing & Payment
How much does computer service cost?
Pricing depends on the type of issue, required work, travel, and any necessary parts or subscriptions. Contact us with the details for pricing information.
What forms of payment do you accept?
Our listed payment methods are cash, Interac debit, Visa, Mastercard, and American Express. Please confirm any payment questions when arranging service.
Do your repairs include a warranty?
Certain repairs may have warranty coverage. Terms depend on the service and parts involved; ask about the applicable warranty before proceeding.
Still Have Questions?
Tell us about your computer, network, or technology problem and we’ll help determine the next step.